Are your power tools covered by a warranty?
Yes, all of our power tools come with a 1-year manufacturer’s warranty. This covers any defects in materials or workmanship under normal use. If you encounter any issues with your tool during the warranty period, you can contact us for repair or replacement. Specific warranty terms are included with the product documentation.
Are assembly instructions provided for the products?
Absolutely. Each product comes with detailed assembly instructions to guide you through the process step by step. For more complex items, we also provide video tutorials that can be accessed on our website or included as a QR code within the package. Our customer support team is available to assist with any assembly-related questions.
Are your tools suitable for professional use?
Yes, our tools are designed for both home improvement enthusiasts and professional contractors. We offer a range of high-performance tools suitable for demanding, heavy-duty work. Each product description on our website specifies whether it is intended for light, medium, or professional-grade use, ensuring you choose the right tool for your needs.
What brands do you carry?
We offer a wide selection of well-known and trusted brands in the Tools & Home Improvement industry, including Bosch, Dewalt, Makita, and many others. These brands are recognized for their quality and reliability, making them the top choice for professionals and DIYers alike.
Do you provide spare parts for the tools you sell?
Yes, we offer spare parts for most of the tools we sell. If you need a replacement part, you can contact our customer service team, who will assist you in finding the correct part and guide you through the ordering process. Some spare parts are available directly on our website for quick and easy access.
What is your return policy for products?
We offer a 30-day return policy on all purchases. If you are not satisfied with your product, you can return it in its original condition and packaging for a full refund or exchange. Please note that the product must be unused and undamaged. Detailed return instructions are provided on our website, and our support team can assist you with any questions about the process.
How long does shipping take?
Orders are processed and shipped within 2-3 business days. Depending on your location, standard delivery typically takes 5-7 business days. We also offer expedited shipping options for faster delivery. You will receive a tracking number via email once your order has shipped so you can monitor its progress.
What should I do if my tool arrives damaged during shipping?
If your item arrives damaged, please contact our customer service team immediately upon receipt. We will guide you through the process of returning the damaged product and will offer either a replacement or a full refund, depending on your preference. We take great care in packaging our products to ensure safe delivery, but accidents can happen, and we’re here to make it right.
How do I send a product in for repair?
To send a product in for repair, please contact our customer service team first. They will provide you with a return authorization number and instructions for shipping the item back to us or to the manufacturer’s service center. We aim to make the repair process as seamless as possible, and we will keep you updated throughout the process.
Are your power tools energy-efficient?
Many of our power tools are certified for energy efficiency and comply with industry standards for reducing power consumption. This means they not only perform well but also help reduce your electricity bills and carbon footprint. You can find detailed information on energy efficiency in the product specifications on our website. This is part of our commitment to offering environmentally responsible products.